For weight-loss, men's health, menopause, hearing and GP clinics
A complete patient growth system, built and run for you: ads that bring new patients in, an AI receptionist that answers 24/7, and follow-up that books every enquiry and brings past patients back.
Demo line 0468 066 728. It answers as Northside Health, a sample clinic.
Enquiries from your ads and website answered and booked while the patient is still looking, and past patients brought back.
See an example timeline for weight-loss, men's health and menopause clinicsHearing tests and fittings booked straight into the owner's or audiologist's calendar, with reminders, no-show follow-up and past clients brought back.
See an example timeline for hearing and audiology clinicsSupport for the practice manager and front desk: missed calls answered, no-shows followed up and lapsed patients brought back in.
See an example timeline for gp clinicsWhere patients slip away
The front desk is with a patient, it's after hours, or it's the weekend. A patient who can't get through usually rings the next clinic on Google.
Web forms and ad enquiries sit in an inbox overnight. By the time someone replies, the patient has moved on.
A missed consult is a gap in the day. Without a follow-up, most of those patients never rebook.
Your list holds people who already know you and stopped coming in. You've already paid to win every one of them, but nobody has time to work the list.
What we build and run
From the ad that brings a patient in to the reminder before their consult. We build it inside your own CRM account, connect it to the systems you already use, and run it every day. Your team keeps the human work.
All in one place: a shared inbox, a patient pipeline, and a monthly report on ads, enquiries and booked consults.
What we connect
Your calendar, your existing business phone number, website forms, Facebook, Instagram and Google lead forms, Google Business Profile and online payments.
Practice management software: where yours is compatible, we link it to the system. Where it isn't, patient records stay in your practice software and the system runs alongside it. We check yours on the call.
How it works
We bring in new patients and work the ones you already have. Past patients are usually the quickest bookings, so that's where week one starts while your campaigns get going.
We look at where your patients come from today, where enquiries drop off and what's sitting on your patient list. You leave with a clear plan for your clinic, and you can hear the AI receptionist answer live.
Once the build fee is paid, we build the whole system in your own CRM account: booking, automations, AI receptionist, reporting and, on Growth, your ad campaigns. Where your current systems are compatible, we connect them, so nothing changes for your team.
We start working your past-patient list straight away, and every new enquiry is answered and booked as it comes in. On Growth, we launch your campaigns to bring in new patients.
A report on enquiries, booked consults and ad performance, and what we're improving next. We keep refining the campaigns and the follow-up.
Compliance
Everything we build is designed around Australian privacy, health advertising and spam rules, so your clinic can grow without taking on new risk.
We handle the systems and the marketing; your clinicians handle the medicine. Your clinic remains responsible for its own clinical and regulatory obligations. We are not a healthcare provider.
Plans
Both are fully built and run by us. We go through the fees with you on the call.
The complete system, plus we run your ads to bring in new patients.
The complete patient system, for clinics that already have their ads handled.
Before we start, we agree in writing the minimum number of booked consults we'll deliver in your first four weeks. We handle everything needed to get there. If we fall short, we keep working for another four weeks with no retainer.
The number is set conservatively from the size of your patient list, and the four weeks start once your intake is complete and we have your list. Growth plan only. It covers booked consults, not revenue or patient outcomes. Full terms in Clause 5 of the Clinic Service Agreement.
We build every location at once, on one connected system, so each site launches together. Priced per location.
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Australian ownedFirst Business Solutions Pty Ltd, Melbourne. We work with clinics across Australia.
Terms in writingRead the Clinic Service Agreement before you pay.
Questions
It doesn't replace your receptionist. It covers what one person can't: nights and weekends, the overflow at busy times, and calling back past patients nobody has time to contact. Your team keeps the relationship with patients.
Practice software stores records and sends reminders. It doesn't answer a new enquiry at 9pm, follow up a no-show or work through your past patients. Where your software is compatible we connect it; where it isn't, the system runs alongside it.
No. It answers routine questions such as hours, location and how to get started, and books consults. Anything clinical goes to your team.
No. We connect to your existing calendar, phone and, where compatible, your practice software. We do the whole build and run it for you.
Yes. On the Growth plan we plan, build and manage your campaigns on Meta (Facebook and Instagram), and on Google where it suits your clinic. Your clinic pays its ad spend directly to the platform.
In your clinic's own CRM account. We process it only to deliver the service, as set out in our privacy policy.
No. There's no minimum term. Billing runs every four weeks, and written notice takes effect at the end of the period you've already paid for.
It depends on the plan. We go through the fees on the call, and they're set out in writing before you pay anything.
Weight-loss, men's health and menopause clinics, hearing and audiology clinics, and GP clinics. The system is the same for each: missed calls answered, no-shows followed up and past patients brought back. In a hearing clinic it books tests and fittings into the audiologist's calendar. In a general practice it works alongside the practice manager and front desk.
Yes. We build every location at the same time on one connected system, so each site launches together with the same setup. Pricing is per location.
Book a call with one of our consultants. We'll go through your numbers with you and ring the AI receptionist live so you can hear it work.
