Example timelines
What the first weeks look like for your type of clinic
These are examples of how a build usually runs. Every clinic is different: the order and timing depend on your list, your calendar and your phone setup, and we agree them with you on the call.
Example
Weight-loss, men's health and menopause clinics
Most enquiries arrive from ads and the website, often after hours. The past-patient list is people who enquired or started and then stopped.
- Day 0
A call with one of our consultants
We look at where your enquiries come from, how fast they're answered and how many past enquiries and patients are on your list.
- Build
Once the build fee is paid
You send your intake and patient list. We set up your CRM, connect your calendar, phone number, website forms and ad lead forms, and write the reply and follow-up messages for you to approve. Where your practice software is compatible, we link it too.
- Week one
Past patients first
We start contacting past enquiries and patients who didn't book or didn't continue. New enquiries from ads and the website get an instant reply and an offer to book a consult.
- Weeks two to four
Every new enquiry worked
Missed calls get a text back, no-shows get a follow-up to rebook, and anything clinical goes straight to your team. On the Growth plan, your ad campaigns bring in new enquiries alongside.
- Every month
Your report
Enquiries, replies and booked consults for the cycle, and what we're changing in the follow-up next.
Example
Hearing and audiology clinics
Bookings are hearing tests, fittings and reviews, usually into one or two audiologists' calendars. The past-client list is people due for a review who haven't booked one.
- Day 0
A call with one of our consultants
We look at how hearing-test enquiries reach you, who answers when you're with a client and how many past clients are on your list.
- Build
Once the build fee is paid
You send your intake and client list. We set up your CRM, connect the owner's or audiologist's calendar and your phone number, and write the reminder and follow-up messages for you to approve.
- Week one
Past clients first
We start contacting past clients who haven't been back, with an offer to book a review. New enquiries get an instant reply and a booking link.
- Weeks two to four
Reminders and no-shows
Every booking gets a confirmation and reminders. Missed calls get a text back and no-shows get a follow-up to rebook.
- Every month
Your report
Enquiries, replies and booked appointments for the cycle, and what we're changing next.
Example
GP clinics
The work is mostly the phones: the front desk can't answer every call at peak times. We work with the practice manager, and your practice software stays as it is.
- Day 0
A call with one of our consultants
Usually with the practice manager. We look at missed calls at peak times, how no-shows are handled and how many lapsed patients are on your list.
- Build
Once the build fee is paid
You send your intake and patient list. We set up your CRM, connect your calendar and phone number, and write the text-back and follow-up messages for the practice manager to approve.
- Week one
Lapsed patients first
We start contacting patients who haven't been in for a while, with an invitation to book. Missed calls get a text back from the first day.
- Weeks two to four
No-shows and overflow
No-shows get a follow-up to rebook. Anything clinical, including any question about results or medications, goes straight to your team.
- Every month
Your report
Calls, replies and booked appointments for the cycle, and what we're changing next.
Want the timeline for your clinic? We map it with you on a call with one of our consultants.
Book a call with a consultant