First Business Solutions
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Privacy Policy

Last Updated: March 16, 2026

At First Business Solutions, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://fbs-ai.com and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

Information We Collect

We collect information that you provide directly to us when you enquire about our services, book a strategy call, or become a client. This information may include:

  • Personal identifiers (name, email address, phone number)
  • Business information (company name, industry, location)
  • Billing information (payment details, billing address)
  • Lead and pipeline data submitted through our systems
  • Communications and correspondence with our team
  • Usage data from our client dashboard and tools

How We Use Your Information

We may use the information we collect for the following purposes:

  • To provide, manage, and improve our AI pipeline and lead management services
  • To process payments and send related transaction information
  • To communicate with you regarding your account, system performance, and results
  • To send weekly reports, strategy call reminders, and service updates
  • To personalise your experience and optimise your AI system
  • To monitor and analyse performance trends within your pipeline
  • To detect and prevent fraudulent or unauthorised activity
  • To comply with applicable legal obligations

Data Storage and Security

We implement appropriate technical and organisational measures to protect the security of your personal information. Your data is stored on secure servers with strict access controls and industry-standard encryption for data in transit and at rest. While we take every reasonable precaution, no security system is completely impenetrable.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law. Upon termination of services, client data is retained for 90 days before being permanently deleted upon request.

Sharing Your Information

We may share your information in the following situations:

  • Service Providers: With trusted third-party vendors who assist in delivering our services, including GoHighLevel, Meta, and AI infrastructure providers
  • Business Transfers: In connection with any merger, acquisition, or sale of business assets
  • Legal Requirements: Where required by law or in response to valid requests by public authorities
  • With Your Consent: For any other purpose with your explicit consent

Third-Party Services

We utilise the following third-party services in delivering our platform:

  • GoHighLevel (CRM and pipeline management)
  • Anthropic Claude API (AI response generation)
  • Meta Business Suite (paid advertising management)
  • Google Analytics (website analytics)
  • Calendly (strategy call booking)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are used to:

  • Maintain your session and preferences
  • Understand how visitors use our website
  • Analyse the effectiveness of our marketing
  • Personalise your browsing experience

You may instruct your browser to refuse cookies, however some parts of our website may not function correctly as a result.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal information
  • The right to object to or restrict processing of your information
  • The right to data portability
  • The right to withdraw consent at any time

Australian Privacy Act

First Business Solutions operates in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). If you are an Australian resident and believe we have not handled your personal information in accordance with the APPs, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

GDPR Privacy Rights (For European Economic Area Residents)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our services are intended for business owners and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on this page and updating the “Last Updated” date. We recommend reviewing this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

  • 📧 info@fbs-ai.com
  • 📞 +61 432 528 312
  • 📍 Melbourne, VIC, Australia
  • 🌐 fbs-ai.com